Terms and Conditions

EU business store. These terms apply to direct orders by businesses established in the European Union with a valid EU VAT ID. For other ordering arrangements, contact Kitka before ordering.

Seller and contact

Kitka Climbing Oy (Kitka Climbing Ltd.), Business ID 2710336-8, VAT FI27103368. Registered in the Finnish Trade Register. Paakakatu 2, 90520 Oulu, Finland. Email: sales@kitkaclimbing.com. Telephone: +358 8 613 9195.

Orders and confirmation

Choose your products, colours and quantities, and review your business and delivery details at checkout. A valid EU VAT ID is required. We confirm orders by email. By placing an order you agree to these terms. Contact us if you do not receive an order confirmation.

Prices and VAT

Prices are shown in EUR excluding VAT. For deliveries to Finland, Finnish VAT is added at checkout. For qualifying deliveries to another EU country, VAT is 0% with a valid EU VAT ID. The applicable VAT and available shipping charge are shown in the order summary.

If a shipping quote is required, contact us before placing your order. The shipping information gives the published destination and weight rates. Do not assume that a missing shipping quote means free delivery.

Payment

Available payment methods are shown at checkout. For advance bank transfer, we send an invoice with payment details by email after the order is placed. The order is completed upon receipt of payment. Delivery and production lead times start when payment is received.

Delivery and production

Estimated lead times for climbing holds are 2 weeks for stocked items and 12 weeks for made-to-order items, starting from receipt of payment. Availability depends on the selected options and quantity. If availability is not confirmed, ask us for an estimate before ordering. Clothing delivery estimates must be confirmed separately.

Orders containing stocked and made-to-order products are normally shipped together according to the longest lead time. Contact us before ordering if you need a split delivery. For destinations without a published rate or items without a confirmed shipping weight, request a shipping quote before ordering.

Delivery discrepancies and damaged goods

If goods arrive damaged or the delivery differs from the order, contact sales@kitkaclimbing.com immediately. Report delivery discrepancies within 7 days of receiving the shipment. Include your order reference and a description of the problem so we can investigate.

Returns and exchanges

Contact Kitka before returning goods to confirm the return arrangements. Undamaged products may be returned at your expense. Refunds apply to unused, undamaged products. Depending on the condition of the packaging, a restocking fee of up to 15% of the purchase value may be charged. For faulty or damaged goods, contact us so we can agree the appropriate handling.

Product information and installation

Check the set contents, dimensions and fixing requirements before ordering. Follow the instructions supplied with the product. If a product-specific fixing or installation specification is missing, contact us before installation. For clothing measurements and care, use the product information and the garment label.

Personal data and applicable terms

See the privacy and cookie notice for information about processing your contact and order information. We may update these terms. The terms available when you place your order apply to that order.